building audio visual support teams

“ In my role as Head of AV, providing day to day resources to a major institution, it's very important to have confidence in the freelancers I utilise. Dealing with a diverse range of users I need to be confident that the right kind of people will be supplied. It's essential that the vetting process is thorough rather than having to check every single time. I need to be able to rely on that. Jacobs Massey, take the trouble to find out what I need, I don't have to worry. This is especially important when planning big events and running a diverse programme. The less I need to worry about quality of the technician the better for me, and my team.

Our association with Jacobs Massey started in 2003, we were looking at how to resource a wide ranging set of activities with quite a small team. We needed to both bolster our existing staff and also to look at the way we were operating at the British Museum. We put out a tender to various agencies for a review of our AV services. We found the successful candidate to conduct the research via Jacobs Massey and as a consequence of the review we recruited a further three members to join the team.

The review acted as a catalyst to push forward further changes and has improved our situation here tremendously. We have a bigger team and the Museum itself is aware of the potential problems involved staffing AV, which is now becoming recognised as a specialised discipline. It has acted as an education process for the people we work for, our users, and has raised the perception and value of the audio visaul serivces that we provide.

We now have a team of six people and when we need additional freelance technicians we always go to Jacobs Massey because we can rely on the calibre of people supplied. ”